Crisp Chat: Live Chat & Customer Support For ICO Site Visitors?
Crisp Chat, found online at Crisp.chat, lets companies chat with website visitors, then convert more sales. Find out how it works today in our review.
What is Crisp Chat?
Crisp is a chat protocol that lets businesses chat with website visitors, integrate their existing marketing tools, and deliver a better customer experience. The platform promises that “communicating with your users has never been so easy.” The platform also launched with taglines like, “your customers have things to tell you.”
30,000 brands are already using Crisp Chat. You can setup Crisp on your site in minutes online. You can also start using Crisp for free. Calling Crisp just a chatbox is a bit unfair: it’s an entire customer relationship management (CRM) and conversion rate optimization (CRO) solution rolled into one.
How Does Crisp Chat Work?
After integrating Crisp into your website, your website will have a small chatbox – similar to the pop-up chatboxes you see on many e-commerce websites.
All messages sent through that chatbox will be delivered to the Crisp Team Inbox. From that inbox, your company’s team can reply to all inbound queries.
Customers aren’t restricted to online chatboxes: customers can also reach you from Crisp Live Chat, email, messenger, Twitter, and SMS.
Crisp has all of the basic and advanced chat features you’d expect to see, including bots, mentions, notes, video and audio chat, canned responses, file sharing, and emojis. It can also be integrated into your website in seconds. Some of the core functions and unique features of the Crisp platform include:
Crisp claims to offer “modern messaging”. You get features like the Crisp Team Inbox, which allows your team to respond to all inbound queries from a single inbox.
Crisp has a MagicMap that provides a real-time overview of your business. You can use MagicMap to get an accurate count of active users. This is marketed as a useful feature for running a press release, launching a blog, or running a new email campaign and measuring the response. Companies can engage users, talk with them, and track performance all from one place.
Crisp’s MagicBrowse gives you a view of your visitor’s screen, letting you close more deals and resolve more support tickets. There’s also “Live Assist”, where the user grants agents temporary control that lets them resolve issues directly.
The Crisp user management system allows you to manage, edit, and export all your users and leads information, including conversations, social networks, company information, phone numbers, and more. The Crisp management system lets you access contextual information when you talk to your customers, then retarget them using “Crisp Drip Campaigns”.
Retarget your customers with Crisp campaigns and Drip campaigns, allowing you to onboard, engage, and retarget your customers. You can send personal emails to certain user segments, for example, and follow your open rate. The Crips campaigns system is compatible with email, chat, SMS, and more. You can also reply to requests directly from Crisp’s inbox.
As you can see, calling Crisp a “chatbot” is a bit unfair: it’s an entire conversion rate optimization system, CRM system, and customer messaging system rolled into one.
Crisp has free and paid subscription options available:
- 2 agents included
- 30 day chat history
- Mobile apps
Pro ($25 Per Month Per Team)
- 4 agents included
- Unlimited history
- Automated triggers
- Team inbox features
Unlimited ($95 Per Month Per Team)
- Unlimited agents
- Knowledge Base
Discounts are available for those who purchase multiple paid subscriptions under the same account. Crisp offers a 25% discount for each additional inbox.
Some of the features that differentiate Crisp Chat from other enterprise chatbots include:
- Unlimited history
- Works on all platforms, including web, Mac, Windows, iPhone, and Android
- Canned responses and triggers
- Private notes
- Support for Facebook Messenger, Twitter DMs, Slack, and other popular social media messengers
- Email support
- User ratings
- No Crisp logo on your chatbox
- Video calling
- Live translation
- Crisp provides a HTTP REST API that allows developers to easily develop custom behaviors for their Crisp website (like messaging or CRM features).
- Customer relationship management solutions
- Cancel anytime (you are only committed to pay the month you are subscribed to – no further)
- Consolidated billing (Crisp bills you once per payment method per month)
About Crisp Chat
Crisp is made by a distributed team. Key members of that team include Baptiste Jamin (CEO) and Valerian Saliou (CTO).
Crisp Chat Conclusion
Crisp is a customer messaging platform that lets businesses chat with visitors in multiple ways. You can setup a website chatbox, for example, or automatically communicate with customers via Twitter, Facebook, Slack, and other popular messaging platforms. All customer messages are delivered to a single team inbox, where members of your team can instantly respond to customer requests. It’s also a complete CRM And CRO solution.
To learn more about Crisp, visit online today at Crisp.chat.