Facebook Acquires Israeli AI Chat Bot, Servicefriend, Plans To Integrate Into Calibra Wallet


Israeli publication Maker confirms Calibra’s acquisition of a chat bot service that creates human like interactions for an undisclosed fee.

The latest Facebook investment in an artificial intelligence service chat bot, Servicefriend, is the sixth Israeli firm acquisition for the tech giant and the first for its blockchain project, Calibra. The company with trusted partners such as Microsoft Accelerator, Viber and Gartner, and now Facebook aims to provide businesses with a human friendly chat bot on their websites.

The official Servicefriend website further explains the chat bot’s highly developed deep learning techniques that allows the bot to quickly adopt to new questions and needs. This in turn creates a “natural and conversational experience” for the user. The website reads,

“Human are tightly integrated into the process flow […] Servicefriend’s architecture allows humans to quickly assist the bot in handling situations that it doesn’t yet know how to handle.”

The Servicefriend platform is further collaborating with WhatsApp and Messenger to integrate the chat bot to assist Calibra in its payment processing in the social media apps. With cryptocurrencies still a long way from gaining global adoption, Calibra’s plans to integrate the platform on social media platforms to boost interactions with its Libra currency.

The official Servicefriend website further shows its commitment to the partnership. It states,

“We are thrilled to share that Servicefriend is now moving to the next chapter of our exciting journey. Over the past four years, we managed to standout and build a great platform for brands to deliver excellent experiences at scale over WhatsApp and Messenger.”

Future of Calibra

Despite the developments on Calibra and the Libra stable coins, the regulatory uncertainty the blockchain project is derailing the adoption efforts in some of Facebook’s largest markets. The constant legal barriers from the Senate and the SEC coupled with the ban of crypto in India, Facebook’s largest market, further poses risks to Libra and its digital asset wallet.

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