User of BiteBTC Bitcoin Exchange Accuses Trading Platform of Losing Funds After Fire Burnt Servers

A cryptocurrency trader and individual proves that he lost over 43 Ether (ETH) after depositing them on the cryptocurrency exchange BiteBTC on Christmas Eve. The information was shared by the users with the industry site CCN a few days ago. BiteBTC’s servers have been affected by a fire at the beginning of the year.

User Claims BiteBTC Lost His ETH

The fire that affected the exchange has been very suspicious and generated doubts in the crypto community. There have been many exchanges that were hacked and ended up losing millions of dollars in digital currencies. Meanwhile, other platforms scammed the community by claiming they were hacked and not giving any information about the situation.

According to CCN, the user contacted BiteBTC after the fire and the exchange answered that the account would be restored. He provided all the required information but they wrote to him as if he would be trying to do a double-spend. Thus, they did not answer him anymore. Indeed, the account remained without the funds he had before the fire.

The user received 42.98 ETH and sent them to BiteBTC. The user provided information about the account and how the transfer was performed. Nonetheless, the funds are not there. The firm changed hands since January and it was acquired by a company called First Finance. When the fire happened, the exchange was located in Singapore, but then it moved to Seychelles.

The customer support of the company tends to be very aggressive against users and it has provided very unsatisfactory answers to users that claim they lost their funds after the fire.

Clearly, there are some issues with this exchange and how they treat the customers. The situation with the fire has never convinced clients and it has created more problems to the platform and users trading in it. Additionally, users continue to complain about how the platform has been treating them and how they are not doing anything to solve their personal problems with the lost funds.

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