Voyager Crypto Trading App Suffered Cyber Attack; Funds Are Safe And Now Back Online
On Monday, Voyager Digital announced the decision to switch their system to offline after their servers were compromised. Through a tweet, the firm stated that they were forcefully taking their system offline to secure their users’ accounts.
The firm however assured their customers that no personal details or funds had been compromised by the attackers. The firm also explained that it will take at least 24 hours to fully restore its services via the Voyager app.
The firm also took an opportunity to apologize to its clients and asked them to be patient as their engineers were working to restore the systems. The broker stated that more details will be provided after the full inspection was completed. The firm also stated that customer’s safety was paramount and they took drastic measures to secure them. They stated,
“Voyager would like to thank you for your patience while our system is offline. We detected a threat to our system, and as part of our process and procedures to secure funds and customer information, we promptly shut down the system. We want to reiterate that no funds or personal information were compromised. To ensure the on-going safety of customer funds and information, we anticipate it will take us approximately 24-hours to get the app back online.”
System Back Online
However, by the time of publication, Voyager announced that they had managed to restore the system after a thorough inspection and addressing the possible threats adding that trading has been restored and customers only need to log on again as they had been logged off.
To all Voyager Customers – The Voyager App is back online and trading has resumed. You can now open and login to your app and continue using Voyager. (1/6)
— Voyager (@investvoyager) December 29, 2020